Frequently Asked Questions

Your tickets will be delivered electronically via email immediately after your purchase is confirmed. Here's what to expect:

• E-tickets: Digital tickets sent to your email address within 5-15 minutes
• PDF Format: Easy to print or save on your mobile device
• QR Code: Each ticket includes a unique QR code for museum entry
• Backup: You can also access your tickets through your account on our website

Make sure to check your spam folder if you don't receive the tickets within 30 minutes. If you still haven't received them, please contact our customer support immediately.

You will receive two emails after completing your purchase:

• Immediate: Order confirmation email (within 1-2 minutes)
• Within 15 minutes: E-ticket delivery with your actual tickets and QR codes

The confirmation email includes your order number, booking details, and payment information. The second email contains your actual tickets ready to use at the museum entrance. Both emails are sent to the address you provided during checkout.

Yes, cancellations and modifications are possible under certain conditions:

• Free Cancellation: Up to 24 hours before your visit date
• Full Refund: Processed within 5-7 business days
• Date Changes: Subject to availability, may incur a small administrative fee
• Same-Day Cancellations: Not eligible for refund

To cancel or modify your booking, log into your account or contact our customer support with your order number. Please note that some special tickets or combo packages may have different cancellation policies, which are clearly stated during the booking process.

If you haven't received your tickets within 30 minutes, follow these steps:

• Check Spam/Junk Folder: Sometimes emails are filtered incorrectly
• Verify Email Address: Ensure you entered the correct email during booking
• Check Your Account: Log into Holland Tickets and access your order history
• Contact Support: Reach out to us via email or phone with your order number

Our customer support team is available Monday to Friday, 9:00 AM - 5:00 PM (CET). In urgent cases, we can resend your tickets immediately. Always have your order number ready when contacting us.

We recommend booking your tickets as early as possible:

• Van Gogh Museum: 2-4 weeks in advance during peak season (April-September)
• Rijksmuseum: 1-2 weeks in advance recommended
• Last-Minute Bookings: Available subject to availability (same day possible)
• Special Events: 4-6 weeks in advance highly recommended

Amsterdam museums are extremely popular, especially during summer months, holidays, and weekends. Early booking guarantees your preferred time slot and ensures you don't miss out on your desired experience.

Yes! You can book tickets for groups of any size:

• Individual Bookings: Simply select the number of tickets during checkout
• Group Rates: Available for groups of 10+ people (contact us for pricing)
• One Email: All tickets will be sent to a single email address
• Separate Tickets: Each person receives their own ticket with unique QR code

For large groups (20+ people), please contact our customer support for special group packages and guided tour options.

We accept a wide range of secure payment methods:

• Credit Cards: Visa, Mastercard, American Express
• Debit Cards: All major European debit cards
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: SEPA transfers (may take 2-3 business days)
• iDEAL: For customers in the Netherlands

All payments are processed through secure, encrypted connections. We never store your complete credit card information on our servers.

Yes, we offer refunds under specific conditions:

• Full Refund: Cancellations made 24+ hours before your visit
• Processing Time: 5-7 business days to your original payment method
• Partial Refund: Not applicable - it's either full refund or no refund
• No Refund: Same-day cancellations or no-shows

In case of museum closures, severe weather, or other circumstances beyond your control, special refund policies may apply. Contact our customer support for assistance in exceptional situations.

We believe in transparent pricing with no hidden fees:

• Ticket Price: Clearly displayed on each product page
• Service Fee: Small booking fee included in the total price
• No Delivery Fee: E-tickets are delivered free of charge
• All-Inclusive: The price you see is the price you pay

The final price shown at checkout includes all fees and taxes. There are no surprise charges after payment.

Yes, you will automatically receive:

• Email Receipt: Sent immediately after purchase
• VAT Invoice: Available in your account dashboard
• Business Invoices: Can be requested for company purchases
• Download Option: PDF format for easy printing and record-keeping

If you need a specific invoice format for business purposes, please contact our support team with your VAT number and company details.

Yes, most tickets have timed entry slots:

• Time Slots: 15-minute windows for entry
• Early/Late: Arrive 5-10 minutes before your time slot
• Grace Period: Usually 15 minutes after your scheduled time
• Stay Duration: No limit once inside - stay as long as you want

Your ticket will clearly show your designated entry time. The museums may not admit visitors who arrive significantly outside their time slot, especially during busy periods.

Yes, all our tickets include skip-the-line access:

• Priority Entry: Dedicated entrance for pre-booked tickets
• Time Saved: Avoid queues that can be 1-2 hours during peak season
• Direct Access: Show your QR code and enter directly
• Security Check: Standard security screening still required

Skip-the-line means you bypass the ticket purchase queue, but everyone goes through security. During peak times, there may still be a short wait at security checkpoints.

Museums have specific rules about what you can bring:

Allowed:

• Small bags and purses (max 45 x 35 x 25 cm)
• Cameras (without flash or tripod)
• Smartphones
• Water bottles (sealed)

Not Allowed:

• Large backpacks and suitcases
• Professional camera equipment
• Food and drinks (except water)
• Sharp objects or potential weapons

Free locker facilities are available for storing larger items. Photography is permitted in most areas, but flash photography is strictly prohibited.

Yes, our museums welcome families with children:

• Free Entry: Children under 18 enter free at Van Gogh Museum
• Family Programs: Special workshops and activities available
• Audio Guides: Child-friendly versions available
• Facilities: Stroller-accessible, nursing rooms, family restrooms

We recommend the Van Gogh Museum for children aged 6+, as they'll better appreciate the art. The Rijksmuseum offers engaging treasure hunt activities for younger children.

Yes, all museums are fully accessible:

• Wheelchair Access: Elevators and ramps throughout
• Free Wheelchair Rental: Available at the entrance (first-come, first-served)
• Accessible Restrooms: Multiple locations
• Companion Tickets: Free entry for one caregiver
• Priority Entry: Visitors with disabilities can skip queues

For specific accessibility needs, we recommend contacting the museum directly before your visit to ensure the best possible experience.

No, you can book as a guest, but having an account offers benefits:

• Guest Checkout: Book without registration
• Account Benefits: Order history, faster checkout, exclusive offers
• Easy Management: View, modify, or cancel bookings
• Saved Preferences: Store payment and delivery information

Creating an account is quick, free, and makes future bookings much easier.

Yes, mobile tickets are fully accepted:

• Digital Tickets: Show QR code directly from your phone
• No Printing Needed: Save paper and hassle
• Backup Recommended: Take screenshots in case of connectivity issues
• Battery: Ensure your phone is charged before visiting

Both printed and digital tickets work equally well. Choose whatever is most convenient for you.

Absolutely. We take security very seriously:

• SSL Encryption: All data transmitted securely
• PCI DSS Compliant: Highest payment card industry standards
• No Storage: We don't store complete card numbers
• Secure Processors: All payments through certified providers
• GDPR Compliant: Your privacy protected under EU law

Your financial information is encrypted and processed through secure payment gateways. We never have access to your complete card details.

We're here to help through multiple channels:

• Email: support@holland-tickets.com (response within 24 hours)
• Phone: +31 64 937 0305 (Mon-Fri, 9 AM - 5 PM CET)
• Contact Form: Available on our website
• Live Chat: During business hours (coming soon)

For faster assistance, please have your order number ready when contacting us.

Yes, our tickets make perfect gifts:

• Gift Purchase: Enter recipient's email during checkout
• Gift Message: Add a personal message (optional)
• Gift Vouchers: Available in various amounts
• Flexible Dates: Recipient can choose their visit date

Tickets purchased as gifts are valid for 6 months from purchase date, giving the recipient plenty of time to plan their visit.