Customer Support

We're here to help make your Amsterdam museum experience perfect

Email Support

Get detailed help via email

support@holland-tickets.com

Response within 24 hours

Best for: Order issues, booking changes, detailed questions

Phone Support

Speak directly with our team

+31 649 37 0305

Hours:
Mon-Fri: 9:00 AM - 5:00 PM (CET)
Closed weekends & holidays

Best for: Urgent issues, immediate assistance

Contact Form

Send us a message

Response within 24 hours

Available: 24/7

Fill Form Below

Best for: Non-urgent inquiries, feedback

Before Contacting Support

Many common questions are answered in our comprehensive FAQ section. This can save you time!

Visit FAQ Page

Common Support Topics

We can help with:

  • Cancellations and refunds
  • Changing visit dates or times
  • Adding or removing tickets from orders
  • Name changes on bookings

Required information: Your order number, email address, and original booking details.

Policy reminder: Free cancellations up to 24 hours before visit date.

If you haven't received your tickets:

  1. Check your spam/junk folder
  2. Verify the email address you provided
  3. Check your account on our website
  4. Contact us with your order number

We will: Resend your tickets immediately or investigate delivery issues.

Tickets are typically delivered within 15 minutes of purchase.

We can assist with:

  • Payment declined or failed transactions
  • Duplicate charges
  • Invoice requests
  • VAT documentation for business purchases
  • Refund status inquiries

Processing times: Refunds typically processed in 5-7 business days.

Report problems with:

  • Website errors or glitches
  • QR code not scanning properly
  • PDF ticket display issues
  • Account access problems
  • Mobile app difficulties

Include in your message: Device type, browser/app version, screenshot of error if possible.

We provide information about:

  • Museum opening hours and closures
  • Accessibility options
  • What to bring / what's prohibited
  • Photography rules
  • Group visit arrangements
  • Special events and exhibitions

Note: For specific museum policies, we may refer you to the museum directly.

Send Us a Message

Found in your order confirmation email
For booking changes, please include your order number and preferred new date/time

We typically respond within 24 hours during business days

Average Response Times

< 2 hours

Urgent issues (visit today)

< 4 hours

High priority (visit soon)

< 12 hours

Standard inquiries

< 24 hours

General questions

Weekends and holidays may have slightly longer response times